CSM - 2014: Course Description and Exam

ST JOSEPH’S COLLEGE OF BUSINESS ADMINISTRATION

Course on COUNSELLING AND STRESS MANAGEMENT

      I.     Objectives

This course aims at developing professional counselling skills in students by:

• Providing an overview of the counselling processes and techniques.
• Creating a forum for practicing the basic counselling skills.
• Selecting the key areas and situations where management can and should help employees in dealing with performance, absenteeism, tardiness, unacceptable behaviour, etc.
• Understanding stress and dealing with issues related to it. Making stress work for you.  

   II.     Topics Covered: 

1)    Understanding counselling and Intervention in Organizations

a)     Categories, Forms and Types of counsellors and counselling

b)    Simple (RUS, ECILA), Basic (AEES) and professional counseling Skills: SOLER, Paraphrasing & Empathy

c)     Progression in Counselling: 3 steps

d)    Counselling for addiction related issues: 5 A’s

e)     Managerial Counselling (8 steps): performance and disciplinary (CEDAR) and promotion (AIM)

f)     Evaluating Counselling skills: HF/LF and HA/LA 

2)    Understanding stress, stressors and stress reaction:

a)     Stress, Stressor and Stress Reaction

b)    Stages of Stress

c)     Types of Stress and stressors

d)    Stress: Negative copying strategies

e)     Stress in organizations

f)     Stress and Neurotransmitters: Happy Messengers (Endorphins)

g)    Pick-me-up’s and Put-me-down’s

h)    Positive Stress Management : 4 A’s and 5 R’s 

III.        Exam Procedure:

1.     ASSIGNMENT (Home: 15 points): recording and presenting actual transcript of counselling with your comments on key elements of counselling principles & skills exhibited therein (only printed papers accepted). Follow ABC or ITC. That is A) Introduction (I). Skills like SCSC are part of your preparations. B) is the actual transcript (T). C) Your comments (C) and evaluation demonstrating the skills you have employed, the mistakes you might have made. See that you can show many skills and terms you have learned from your class.

2.     WRITTEN (1 hour– 70 points)

3.     CLASS VIVA/ATTENDANCE / PARTICIPATION (15 points) 

IV.     Written Exam: 1 Hour:             

1.     Some mandatory questions; for the rest several to choose from; mostly fill in or short answers and no additional sheets required.

2.       Last moment to submit assignment/project paper (no excuses after): up to 5 minutes before the exam. It must be neatly and simply printed. No covers or art allowed.